For hospitality teams
Hire your next front desk, server or housekeeping lead without reading 80 resumes
Hospitality hiring has its own tells — real schedule flexibility, PMS and POS fluency, how someone actually handles an upset guest. ReqGenius screens for those, not just keyword matches, and interviews your best candidates by AI before you spend an hour on a phone screen.
Built for how you actually hire
Three roles, three different interviews
The AI interview is generated from your job description, so a front desk posting and a server posting ask genuinely different questions — not the same generic screen with the title swapped.
Front desk & guest services
The AI interview walks candidates through an overbooked-night scenario and an upset guest at checkout, scoring how they'd actually de-escalate it — not just whether they've used a PMS before.
Food & beverage / servers
Screens for POS experience and weekend/holiday availability up front, then the interview probes how a candidate handles a slammed Saturday rush with one server out.
Housekeeping supervisors
Scored on team-lead and inspection-standard language, interviewed on prioritizing a turnover crunch between checkout and a full house for the next check-in.
Job titles we screen for
Hospitality roles we're built around
Every title below gets its own criteria — tap one to see what the resume screen and AI interview actually look for.
Front Desk Agent
The AI interview runs candidates through an overbooked-night scenario and an upset guest at checkout, scoring how they actually de-escalate it rather than whether they've used a PMS before. The resume screen checks weekend/holiday availability up front so you're not finding out about a conflict after an offer.
Server / Food & Beverage Staff
Screens for POS experience and weekend/holiday availability up front, then the interview probes how a candidate handles a slammed Saturday rush with one server out. Alcohol-service certification (TIPS, ServSafe) is checked against what the posting requires, not assumed.
Housekeeping Supervisor
Scored on team-lead and inspection-standard language, then interviewed on prioritizing a turnover crunch between checkout and a full house for the next check-in. Candidates who've run a crew through a high-occupancy weekend score differently than someone who's only worked solo rooms.
Banquet / Event Staff
Checked for setup/breakdown speed and multi-event-day stamina, with the interview walking through a timeline where two events overlap and staffing is short. Availability for evenings and weekends is confirmed before the interview stage, not assumed from the resume.
Guest Services / Front Office Supervisor
Screened for how they'd coach a front desk team through a sold-out night with a system outage, on top of the PMS fluency the role needs. Candidates with shift-lead or MOD (manager-on-duty) experience score higher than someone who's only worked the desk solo.
Bartender
Checked for alcohol-service certification and POS/till experience specific to a bar setup, plus how they'd handle cutting off a guest who's had too much — a scenario the AI interview walks through directly. Speed-of-service language in past roles is read in context, not just claimed.
Housekeeper / Room Attendant
Resume screen looks for room-count-per-shift experience and inspection-standard familiarity instead of a generic 'cleaning' keyword match. The interview covers how they'd handle a same-day turn request on a room that wasn't on the original list.
General Manager / Assistant GM
Screened across front desk, F&B and housekeeping fluency at once, since this role has to speak all three. The AI interview covers a multi-department crisis — a system outage during a sold-out weekend — to see how they'd actually coordinate the response.
What the screen actually looks at
The details a generic ATS skims past
Most applicant tracking systems were built for office roles and treat a hospitality resume like any other. ReqGenius's resume parser is pointed at your job description, so it reads for what actually predicts success in a front-line, guest-facing role.
- Property management and point-of-sale systems experience (Opera, Cloudbeds, Toast, Square) instead of a generic "hospitality software" keyword match
- Weekend, holiday and overnight availability, confirmed up front rather than discovered after an offer
- Guest-recovery language — how a candidate describes handling complaints, not just whether they list "customer service"
- Food handler, alcohol service and safety certifications (ServSafe and similar) relevant to the posted role
Questions hospitality teams ask
Before you post your first role
Can ReqGenius pre-screen for weekend/holiday availability before I interview anyone?
Yes — add it as one of your five free pre-screen questions and candidates answer it before they reach the AI interview, so you're not finding out about a scheduling conflict after you've already invested time.
We hire seasonally and need to fill several roles at once. Does Per Role or Always-On make more sense?
If you're filling a handful of seats around a season, Per Role ($249, 45-day window) covers one role at a time with no subscription to cancel afterward. If you're hiring across front desk, F&B and housekeeping continuously, Always-On ($299/mo, 3 roles open at once) usually works out cheaper per hire.
Can a GM or ops manager see candidates across front desk, F&B and housekeeping at once?
Always-On includes unlimited team seats, so a GM or department heads can all see every open role and candidate in one dashboard rather than working from separate spreadsheets.
Does the AI interview feel out of place for an hourly, high-volume role?
The interview is short and role-specific — written or a quick phone call — built from your job description rather than a generic corporate screen, so it fits a front-line hourly role instead of feeling like overkill for one.