For dental & medical practices
Hire your next front desk, hygienist or office manager without reading 80 resumes
Practice hiring has its own tells — practice-management software fluency, insurance and billing language, how someone actually talks to an anxious or upset patient. ReqGenius screens for those, not just keyword matches, and interviews your best candidates by AI before you spend an hour on a phone screen.
Built for how you actually hire
Three roles, three different interviews
The AI interview is generated from your job description, so a front-desk posting and a hygienist posting ask genuinely different questions — not the same generic screen with the title swapped.
Front desk & patient coordinators
The AI interview walks candidates through a packed-schedule-plus-no-show scenario and an insurance-denial conversation, scoring how they'd actually handle it — not just whether they can smile on the phone.
Hygienists & medical assistants
Screens for chairside/clinical certifications and licensure relevant to the posted role, then the interview probes how a candidate handles a patient who's anxious about a procedure.
Office & practice managers
Scored on scheduling, billing and compliance language in context, interviewed on handling a staffing gap during a fully booked week.
Job titles we screen for
Practice roles we're built around
Every title below gets its own criteria — tap one to see what the resume screen and AI interview actually look for.
Front Desk / Patient Coordinator
The AI interview walks candidates through a packed-schedule-plus-no-show scenario and an insurance-denial conversation, scoring how they'd actually handle it rather than whether they can smile on the phone. The resume screen checks for the specific practice-management software (Dentrix, Eaglesoft, Open Dental, athenahealth) your front desk runs on.
Dental / Medical Assistant
Resume screen checks certification (RDA, CDA, CMA or equivalent) against what the posting specifically requires, instead of a generic 'assistant experience' match. The interview covers how they'd keep a provider on schedule when a procedure runs long.
Insurance / Billing Coordinator
Checked for insurance verification and billing-code fluency that goes beyond 'I've done billing' — the interview asks a candidate to walk through resolving a denied claim. HIPAA awareness is read from how they actually talk about patient information, not a checkbox.
Practice Administrator
Looks for multi-location or multi-provider oversight experience, since this role sits above day-to-day office management. The interview covers a scenario where two locations have conflicting staffing needs on the same day.
Dental Hygienist
Screened for state licensure and chairside certifications relevant to the posted role, then the interview probes how a candidate handles a patient who's anxious about a procedure. Candidates are scored on clinical language, not just years of experience.
Office Manager / Practice Manager
Scored on scheduling, billing and compliance language in context, interviewed on handling a staffing gap during a fully booked week. Candidates who've managed insurance aging reports and provider schedules score differently than someone who's only done front-desk work.
Medical Receptionist
Screened for EHR/scheduling-software experience and how they handle a patient upset about a long wait, which the AI interview covers directly. Multi-provider scheduling experience is weighted higher than single-provider front-desk work for a busy practice.
Treatment Coordinator
Checked for how a candidate presents treatment plans and costs to patients without sounding like a sales pitch — a conversation the AI interview walks through directly. Case-acceptance language in past roles is read in context rather than taken as a single close-rate number.
What the screen actually looks at
The details a generic ATS skims past
Most applicant tracking systems were built for office roles and treat a practice resume like any other. ReqGenius's resume parser is pointed at your job description, so it reads for what actually predicts success in a clinical or patient-facing role.
- Practice-management software experience (Dentrix, Eaglesoft, Open Dental, athenahealth) instead of a generic "PM software" keyword match
- Insurance verification and billing-code language, read for whether a candidate actually understands the workflow, not just that they've "done billing"
- HIPAA awareness, read from how a candidate talks about patient information and privacy
- Clinical certifications and state licensure (hygiene, dental assisting, medical assisting) relevant to the posted role
Questions dental & medical practices ask
Before you post your first role
Can ReqGenius verify a hygienist's or assistant's license?
It reads what the resume and pre-screen answers say about certifications and licensure and flags them for you to verify with your state board before you hire. ReqGenius doesn't run an independent license verification check.
Does this work for both clinical and front-office roles?
Yes — write (or have ReqGenius's JD Writer draft) each posting with the criteria that role needs, so a hygienist posting screens for clinical certifications and a front-desk posting screens for scheduling and insurance-conversation skills, independently of each other.
We're a single-location practice that hires rarely. Does Per Role or Always-On make more sense?
Per Role ($249, 45-day window) is built for exactly that — one open role, nothing to cancel afterward. A multi-provider or multi-location practice hiring across the year usually comes out cheaper per hire on Always-On ($299/mo, 3 roles open at once).
Can a practice owner or office manager see every candidate across roles?
Always-On includes unlimited team seats, so an owner, practice manager and HR point of contact can all see every open role and candidate in one dashboard.