For home services teams
Hire your next tech, dispatcher or estimator without reading 80 resumes
Home services hiring has its own tells — the right license, real field-service software experience, how someone actually diagnoses a problem or handles a pushback on price. ReqGenius screens for those, not just keyword matches, and interviews your best candidates by AI before you spend an hour on a phone screen.
Built for how you actually hire
Three roles, three different interviews
The AI interview is generated from your job description, so a technician posting and an estimator posting ask genuinely different questions — not the same generic screen with the title swapped.
Field technicians
The AI interview walks candidates through a real no-heat or no-cool call and scores how they'd actually diagnose it over the phone — not just whether they've heard of the trade's tools.
Dispatchers & office coordinators
Screens for field-service software fluency, then the interview probes how a candidate prioritizes a same-day emergency against a full board of scheduled jobs.
Service sales & estimators
Scored on close-rate and estimate language in context, interviewed on handling a customer who thinks the quote is too high without racing straight to a discount.
Job titles we screen for
Home services roles we're built around
Every title below gets its own criteria — tap one to see what the resume screen and AI interview actually look for.
HVAC Technician
The AI interview walks candidates through a real no-heat or no-cool call and scores how they'd actually diagnose it over the phone, not just whether they've heard of the right tools. EPA 608 and any manufacturer certifications are checked against what the posting requires.
Electrician
Resume screen checks for the specific license level (apprentice, journeyman, master) the posting names, instead of a generic 'licensed electrician' match. The interview walks through a panel-upgrade job that turns up a code issue mid-way, to see how they'd actually handle it.
Service Sales Rep / Estimator
Scored on close-rate and estimate language in context, interviewed on handling a customer who thinks the quote is too high without racing straight to a discount. Candidates who've written up real estimates score differently from someone who's only taken orders.
Field Service Manager
Screened for crew-scheduling and route-density experience on top of trade background, since this role runs technicians rather than just doing the work solo. The AI interview walks through a day where two techs call in and three emergency calls come in at once.
Plumbing Technician
Screened for journeyman/master licensing where the role calls for it, and the interview covers how they'd triage a backed-up main line against two other calls already on the board. Driving record is flagged for roles that put the candidate in a company vehicle.
Dispatcher / Office Coordinator
Screens for field-service software fluency (ServiceTitan, Housecall Pro, Jobber), then the interview probes how a candidate prioritizes a same-day emergency against a full board of scheduled jobs. Multi-tasking under a ringing-phone scenario is part of the scorecard, not just software familiarity.
Install Technician
Checked for the installation-specific certifications a full system swap requires, separate from the diagnostic/repair certs a service tech needs. The interview covers a multi-day install that falls behind schedule, to see how they'd communicate that to the customer.
Customer Service / Call Center Rep
Resume screen looks for call-volume and booking-rate experience specific to home services rather than generic call-center keywords. The interview includes a scenario where a customer is upset about a missed appointment window, to see how they'd actually recover it.
What the screen actually looks at
The details a generic ATS skims past
Most applicant tracking systems were built for office roles and treat a home-services resume like any other. ReqGenius's resume parser is pointed at your job description, so it reads for what actually predicts success in a licensed, truck-rolling trade.
- Trade licenses and certifications (EPA 608, journeyman electrical/plumbing, HVAC) relevant to the posted role, not just a "licensed" checkbox
- Field-service management software experience (ServiceTitan, Housecall Pro, Jobber) instead of a generic "dispatch software" keyword match
- Driving record and fleet-readiness signals for roles that put a candidate in a company vehicle
- Close-rate and upsell language for sales/estimator roles, read in context rather than taken as a single number
Questions home services teams ask
Before you post your first role
Can ReqGenius verify a technician's license or certification?
It reads what the resume and pre-screen answers say about licenses and certifications and flags them for you to verify with the issuing board before you hire. ReqGenius doesn't run an independent license verification check.
We hire technicians, dispatch and sales roles with very different requirements. Does that work on one plan?
Yes — each job description you write (or have ReqGenius's JD Writer draft) sets its own criteria, so a technician posting screens for trade licenses and a sales posting screens for close-rate language, independently of each other.
We only hire a tech or two a year. Does Per Role or Always-On make more sense?
Per Role ($249, 45-day window) is built for exactly that — one open role, nothing to cancel afterward. If you're filling technician, dispatch or sales seats across the year, Always-On ($299/mo, 3 roles open at once) usually works out cheaper per hire.
Can an owner or ops manager see candidates across every open role?
Always-On includes unlimited team seats, so an owner or ops manager can see every open role and candidate in one dashboard instead of chasing field supervisors for updates.